FAQ & Resort Policies

Check-in is at 3:00 PM and check-out is at 10:00 AM. Please be aware that you will not have access to the KurSpa until you are checked into your room. This includes the pools, Steams & Saunas, gym, and relaxation rooms. If you expect to arrive at the resort early, we encourage you to let the Front Desk know you have arrived and then enjoy a cup of coffee or dessert in Barrique & Java until your room is ready. Guests also cannot use the KurSpa facilities after check-out.

Earlier check-in and later check-out times are available, subject to availability.

We cannot guarantee early check-ins or late check-outs.

If you would like to request an earlier check-in time, the earliest we provide is 1:00 PM for an additional charge of $60. Later check-outs can be requested for 10:30 AM for a $30 additional charge; 11:00 AM for a $40 charge; 11:30 AM for a $50 charge; or 12:00 PM for a $60 charge, which is the latest check-out we offer. Early check-ins and late check-outs have limited availability and cannot be guaranteed. If your check-out time is exceeded without prior authorization, a late check-out fee of $150.00 will apply.

If you expect to arrive at the resort early and do not have an early check-in or late check-out arranged, we encourage you to let the Front Desk know you have arrived and then lunch or a snack in one of our dining outlets, until your room is ready.

If you need to cancel your reservation, we require 72 hours’ notice prior to 3:00 PM on your day of arrival for most accommodation bookings.* For cancellations made within 72 hours, the rate for one night (including tax) will be charged to the credit card used to guarantee the reservation. An administration fee of $10 will apply regardless of the time of cancellation.

*The rates and packages that have different cancellation policies are the Advance-Purchase Non-Refundable rates, FOCUS Package rates, Wine Package rates, all 2-night, 3-night, 4-night, 5-night and 7-night package rates, and New Year’s Eve packages. Please see individual Terms and Conditions for these cancellation policies.

There are a number of ways in which you can cancel your reservation, if the reservation policy on your booking permits. If you have booked directly with Sparkling Hill, you can:

• Email our Reservations Team on reservations@sparklinghill.com or call us directly on 1-877-275-1556.
• Visit our booking website, scroll down to ‘Existing Reservations’, click VIEW/CANCEL/UPDATE, then enter your confirmation number and last name to find your reservation. From there, you can self-serve to cancel your reservation if the policy permits.

If you have booked with a third-party tour operator or an online travel site such as booking.com, please contact the booking agent, tour operator or travel site directly.

The hotel tax in British Columbia is currently set at 16% on top of the stated room price. (8% PST, 5% GST, 3% MRDT)

As of January 2019, Sparkling Hill Resort is a 16+, adult-oriented wellness resort. Children under the age of 16 are not permitted in the resort as guests or visitors. This includes our food & beverage outlets – Gerni’s Farmhouse, PeakFine Restaurant and Barrique & Java. Please note that guests under 25 may be asked for ID at check-in and in our dining outlets.

As a pet-friendly resort, we are pleased to welcome service animals and pets in the Pet-Friendly guest rooms at the property. There is a limited number of Pet-Friendly rooms and we recommend booking these well in advance. These also cannot be booked via our website, so please email our Reservations Team on reservations@sparkinghill.com or call us directly on 1-877-275-1556 to book a Pet-Friendly Room.

We prefer for pets to not be left unattended in rooms; however, if so, guests must be reachable by cell phone. Please keep pets on a leash at all times inside the resort, as well as around the exterior of the property. Please pick up after your pet. Complimentary waste bags are available at the Front Desk or along Hiking Trail #6.

Pets are not permitted in any public areas including KurSpa, all food and beverage establishments, and meeting rooms. A $25.00 fee per pet, per day, is applicable for Pet-Friendly rooms. Any damages to the room or property caused by pets will be added to the room account.

Registered service dogs are welcome throughout Sparking Hill Resort. The pet policy & conditions stated above apply to non-registered, non-service dogs.  

Valet parking is complimentary for one vehicle per room. Valet parking for additional vehicles is available for a $20 fee per day. If you do not wish to have your vehicle parked by our valet team, we ask that you park in the day guest parking lot or the parallel parking at the front of the Resort and register the vehicle to your guest room with the Front Desk.

All vehicles that are registered for valet parking, or that are parked in our valet circle must have their keys registered and tagged at the Front Desk in case your vehicle needs to be moved.

Sparkling Hill Resort is located in the Okanagan Valley, a 20-minute drive outside of Vernon, BC and 30 minutes from the Kelowna International Airport (YLW). Visit our contact page for more information, including full address and driving directions.

We do not have an ATM on the premises; however, there is one located at the Clubhouse at Predator Ridge.

Commonage Market is just a 3-minute drive down the road.

Yes, Sparkling Hill Resort offers four wheelchair-accessible rooms. To book our Accessible rooms, please contact reservations at reservations@sparklinghill.com or call 250-541-2880, or toll-free at 1-877-275-1556, and let our Reservations team know that you require one of these rooms when making your booking.

Yes, we offer 3 car charging stations: 2 TESLA and 1 Clipper Creek HCS. These stations are only available for guests of the resort with no exceptions.

As of 2019, we no longer book any wedding-related events. In staying true to our mission of Health & Wellness, the Resort will no longer be booking weddings, receptions or celebratory events related to marriage/unions.

Sparkling Hill is a smoke-free environment. Smoking of cigarettes, marijuana and vaping of any kind is not permitted in all areas of the Resort including guest rooms. A $200 reconditioning fee will be assessed for guests that do not comply with the non-smoking policy.

Reservations can be made for breakfast, lunch or dinner at PeakFine Restaurant by calling 1-877-275-1556 EXT. 3 or via our the PeakFine dining page.

Gerni’s Farmhouse accepts walk-ins only. Gerni’s is open daily from 12:00 PM – 9:00 PM.

As part of our commitment to sustainability and waste reduction, Sparkling Hill Resort has installed filtered water stations throughout the resort for your convenience. Two of the water stations are located in the front lobby, near the elevators. There is also a water station in the KurSpa, opposite the entrance to the Steam Rooms & Saunas. We encourage you to bring your own water bottle, as we no longer offer complimentary single-use water bottles. Re-usable water bottles can be bought from our Gift Shop, while mineral water is available for purchase from our café and two restaurants.

To check your gift card balance or to report a lost or stolen card, please contact our Reservations team at 1-250-275-1556 or toll-free at 1-877-275-1556, or by email at reservations@sparklinghill.com.

We would be happy to check our Lost & Found for you. Please email megan.bender@sparklinghill.com with a description of your item and where it may have been left.

As a courtesy to other guests, we require 24-hours’ notice for any changes or cancellations, otherwise, the full fee may apply. Arriving late to an appointment will result in a full charge for the appointment, which will be either cancelled or reduced in duration, unless an alternative time slot is available.

Please note for group spa bookings, cancellations within 7-days of the appointment date will result in a cancellation fee of 50% of the booked service cost, and cancellations within 72-hours of the appointment time will result in a cancellation fee of 100% of the booked service cost. We do not provide refunds for cancelled or missed appointments.

KurSpa is open from 7:00 AM – 10:00 PM, with our pools, Movement Studio, FunFit Center and Tea & Serenity Rooms open at this time.

Our European-inspired Steams & Saunas are open daily from 2:00 PM – 10:00 PM. Treatments are available from 9:00 AM – 8:00 PM.

Guests cannot use the KurSpa facilities prior to check-in or after check-out. 

You can, however, book treatments at the Spa as early as 1:00 PM on the day you are checking in. Spa treatments can also be booked up until 1:00 PM on the day of your check-out; however, all of your personal belongings must be removed from your guest room and stored behind the Front Desk.

You can book treatments at the spa as early as 1:30pm on the day you are checking in. KurSpa facilities are not available until guests have checked in, so please arrive 30 minutes prior to your appointment time to check-in with the Front Desk prior to entering the spa.

Spa treatments can be booked up to 11:30am on the day of your check-out; however, all of your personal belongings must be removed from your guest room and stored behind the Front Desk. KurSpa facilities are not available following your treatment.

You can or reserve on our website by clicking the BOOK NOW button. You will need your Reservation Confirmation Number and the last name that the room is reserved under. Should you have difficulties reserving online or finding a treatment, please call KurSpa at 1-877-275-1556 EXT. 2155 or directly on 250-541-2155.

Please check in with KurSpa Reception at least 15-minutes prior to your treatment in order to prepare for your services. Late arrivals will end as scheduled in consideration of the next guest. KurSpa is not responsible for any lost, stolen, or damaged items. To ensure a safe and relaxing treatment experience, we require that you complete a client intake form upon check-in. If you have certain medical conditions or are pregnant, certain treatment services may have to be modified or may not be appropriate. Please note all service, session and treatment times include consultation and/or assessment procedures.

Due to high occupancy, the KurSpa is reserved for overnight guests of the hotel. However, we do offer bookings for our Cryo Cold Sauna to outside guests.

Yes, gift cards from Sparkling Hill Resort are accepted towards KurSpa charges. Gift cards for the KurSpa can only be redeemed during an overnight stay at the Resort. As of March 31st, 2018 please note that all gift certificates/cards from WaySpa will no longer be accepted at KurSpa and Sparkling Hill Resort. (Please contact WaySpa directly for any questions or inquiries.)

Our European-inspired Steams and Saunas are open daily from 2 pm-10 pm.

Yes, our outdoor infinity pool is heated and open year-round.

We recommend making spa appointments at least 6 – 8 weeks in advance. Please note long weekends and holidays are peak services times and may require further advance notice.

To ensure a safe and relaxing treatment experience, we require that you complete a client intake form upon check-in. If you have certain medical conditions or are pregnant, certain services may have to be modified or may not be appropriate. Please note all service times include a consultation and/or assessment. Consultation times may vary based on individual guest needs.

Massages are provided by trained Spa Practitioners and not Registered Massage Therapists. We do not provide receipts for insurance.

As we are unable to see our guests on a regular basis, we have found that it is best for us to not offer RMT treatments as not to disrupt our guests’ existing massage treatment plans. Our Spa Practitioners are certified to provide the light to medium pressure relaxation massage techniques that are offered in KurSpa.

Please let us know at the time of booking as it is our pleasure to recommend the treatment best suited to your health and wellbeing. The steam rooms and sauna amenities are not recommended to pregnant guests as sudden temperature changes can result in pregnancy complications. Please consult your doctor for advice prior to arriving.

Gratuities are left at the discretion of our guests; they are not expected but they are appreciated.

Different treatments involve different levels of disrobing or clothing requirements. It is safest to arrive in your spa robe and slippers and undergarments to your comfort level. Your Spa Practitioner will explain the level of undress recommended for the treatment you have booked. All practitioners are trained in professional draping techniques and you will be covered appropriately at all times. It is our pleasure to make treatment adjustments to respect your comfort level when undressing.

Yes, it is important to let us know when you are making your reservation if you have a gender preference for your practitioner, or if you have any specific needs or requests.

As we are a European-inspired wellness resort, we have a “European hour” between 9 pm – 10 pm at our Steams and Saunas complex, where clothing are optional.