Department:
KurSpa

Experience Level:
Entry Level

Availability:
Full-Time

Reports to: Spa Attendant Supervisor, Assistant KurSpa Manager & KurSpa Manager

Join the KurSpa Team at Sparkling Hill Resort! We currently have openings for full time positions as a Spa Attendant, and are looking for a high energy, positive, and responsible candidates to fill the position.

Perks & Benefits:

Sparkling Hill team members get to enjoy a variety of perks & benefits which we provide as a thank you for hard work and dedication. Perks and benefits include:

• Deeply discounted room rates available to team members
• Discounts on gift shop retail, food and spa treatments
• Extended health benefits
• Career growth opportunities in the form of promotions and department transfers to expand your knowledge and exposure to the industry

Duties include:

• Assist with guest requests and ensure relaxation and enjoyment of the guests enjoying the KurSpa
• Monitor noise levels in areas of relaxation and respond to concerns quickly and professionally
• Stock lockers and refresh amenities at various guest hospitality stations
• Sort, transport and organize laundry and linens used in the KurSpa
• Assist practitioners with cleaning and setting up treatment rooms
• Light housekeeping duties in common areas of the KurSpa to ensure a clean and enjoyable environment at all times
• Maintain knowledge of spa treatments and KurSpa amenities/policies in order to accurately advise guests
• Opening and closing duties
• Other tasks as assigned

Qualifications:

• Candidates must demonstrate exceptional guest service skills – remaining calm and courteous at all times – in addition to excellent communication skills and high attention to detail
• Previous spa, hospitality and/or guest service experience is preferred
• Successful candidates will be highly responsible and reliable and be comfortable working independently, with little direct supervision
• Ability to work flexible hours, including days, evenings, weekends, and holidays
• Able to lift up to 40 pounds
• Constant standing and walking will be required throughout the shift

Department:
KurSpa

Experience Level:
Entry Level

Availability:
Full-Time

Reports to: Assistant Spa Manager & Spa Manager

At Sparkling Hill Resort discover a one of a kind, multi-faceted beauty that is unparalleled in North America. The KurSpa Reception team works to provide exceptional customer service and anticipate the guests’ needs by providing Front Desk support, hosting and guiding tours, and contributing to reservations by educating the guests on spa and salon experiences and treatments.

Responsibilities include:

• Consistently offer professional, engaging and friendly service
• Create a welcoming atmosphere for guests during treatment check in and check out
• Maintain a high level of professionalism in all aspects of job performance
• Host guests through the facility and familiarize them with the surroundings while explaining the KurSpa History and vision
• Guide the guests towards their specific needs when making reservations and offer multiple treatment bookings and up-sells
• Communicate effectively between spa staff to ensure an efficient guest experience
• Promote a safe working environment by adhering to Hotel health and safety standards
• Process transactions and adjustments in Maestro daily
• Perform any duties and responsibilities as assigned, including check lists
• Other duties as assigned

Qualifications:

• Excellent communication skills
• Ability to maintain professional and welcoming demeanor at all times
• Must be focused on providing an exceptional level of service to every guest
• Previous Front Desk/Reception experience considered an asset
• Previous spa experience also an asset
• 1-2 years of customer service experience required
• Ability to work flexible hours including evenings, weekends and holidays as required

Department:
KurSpa

Experience Level:
Entry Level

Availability:
Full-Time

Details:
Join the KurSpa team at Sparkling Hill Resort! For guests seeking rejuvenation, inspiration and personalized attention, the KurSpa at Sparkling Hill offers a wide selection of luxurious Spa experiences. We currently have an opening for a motivated, positive individual for a full-time position.

Job Duties:

• Consistently offer professional, friendly and engaging service
• Perform nail, facial and cosmetic services in a safe, comfortable, and hygienic manner, as well as scrubs and wraps, using safe and professional techniques
• Maintain an ample inventory of all products necessary to perform all facial, manicure and pedicure services
• Sell and restock professional all retail products
• Assist guests regarding hotel facilities in an informative and helpful way – including tours
• Maintain cleanliness of work area and of all equipment used
• Follow departmental policies and procedures
• Follow all safety and sanitation policies
• Other duties as assigned

Qualifications:

• Minimum 1 years experience in the field of Esthetics required
• Certification from an accredited school of Esthetics required
• All professional licenses are to be current
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Availability to work evenings, weekends and holidays as needed
• Reliable transportation is essential

Department:
KurSpa

Experience Level:
Entry Level

Availability:
Full-Time

Details:
At Sparkling Hill Resort discover a one of a kind, multi faceted beauty that is unparalleled in North America. Our vision is to share the European approach to whole body wellness with North America for the first time at this unique and unrivaled destination. As a KurSpa Practitioner at Sparkling Hill, you will provide guests with relaxation and rejuvenation through our wide range of tension-relieving massages and/or beauty and/or body treatments as per expertise.

Job Duties:

• Consistently offer professional, friendly and engaging service
• Perform massage and/or beauty and/or body treatments while maintaining the clients comfort at all times
• Perform 30, 45, 60,75 and 90 minute KurSpa treatments
• Ensure individualized guest service through acknowledging and responding to their needs and expectations
• Maintain an ample supply of massage oils, towels, sheets, and other necessary supplies in a neat and orderly fashion within the massage work area
• Maintain a clean and neat work environment at all times, ensuring all equipment is in safe working order
• Actively participate in other areas of the Spa Operation such as product knowledge and retail sales
• Ensure awareness of current trends in body treatments
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow departmental policies and procedures
• Follow all safety and sanitation policies
• Attend facility operations department communications meetings.
• Other duties as assigned

Qualifications:

• All professional licenses are to be current
• Previous experience in a luxury spa is an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of the wellness team
• Ability to focus attention on guest needs, remaining calm, respectful and courteous at all times
• Availability to work evenings, weekends and holidays as needed
• Reliable transportation is essential

Physical Aspects of Position (included but are not limited to):

• Frequent standing, bending and reaching throughout shift
• Occasional lifting and carrying up to 25 lbs
• Occasional kneeling, pushing, pulling, sitting
• Occasional ascending or descending ladders, stairs and ramps